The QA/QC Engineer in Facility Management ensures all repair and maintenance activities
meet defined quality standards. This role involves developing inspection plans, monitoring
preventive maintenance, verifying service performance, and maintaining compliance with
safety and operational procedures. The engineer conducts audits, analyzes data from
maintenance systems, and drives continuous improvement across MEP and civil assets. By
training staff and enforcing quality protocols, the QA/QC Engineer supports a reliable,
efficient, and data-driven FM environment. The goal is to enhance asset life, reduce breakdowns, and ensure consistent delivery of services aligned with client expectations and
industry standards.
1. Quality Planning & Documentation
• Develop and maintain QA/QC procedures, manuals, inspection test plans (ITPs), and
checklists for FM activities (HVAC, electrical, plumbing, civil repairs).
• Ensure all FM activities comply with ISO 41001, ISO 9001, and client-specific
standards.
• Maintain document control for all QA/QC records, including service reports,
calibration logs, and maintenance schedules.
2. Preventive Maintenance Oversight
• Review and validate preventive maintenance plans for all assets and systems.
• Monitor execution of preventive Maintenance tasks and verify compliance with OEM
recommendations and SLA timelines.
• Conduct periodic audits to ensure Preventive maintenance activities are completed
with quality and consistency.
3. Inspection & Testing
• Perform routine inspections of FM services (e.g., Housekeeping, Services upkeep,
HVAC performance, lighting levels, plumbing integrity etc.).
• Witness and verify testing of systems post-repair or maintenance.
• Raise NCRs (Non-Conformance Reports) for deviations and follow up on corrective
actions.
4. Performance Monitoring & Data Analytics
• Track KPIs such as response time, resolution time, asset up/down time, and service
quality.
• Analyze trends from issue log sheet and generate monthly R&M dashboards.
• Recommend improvements based on data insights and recurring issues.
5. Training & Competency Development
• Conduct technical training and quality awareness sessions for FM technicians and
supervisors.
Maintain a competency matrix and ensure staff are certified for critical tasks (e.g.,
electrical isolation, HVAC servicing).
• Evaluate training effectiveness through post-training audits and feedback.