- Provide customer service support by handling customer enquiries, requests, and complaints professionally and efficiently. - Ensure timely response and resolution of customer issues in line with established service level agreements (SLAs). - Maintain accurate records of customer interactions and update relevant systems accordingly. - Serve as a key point of contact for customers, ensuring effective communication between customers and internal departments. - Support the onboarding of new customers by guiding them through required processes and documentation - Escalate unresolved or complex issues to the Customer Service Manager and follow up to ensure proper resolution and closure. - Monitor customer satisfaction, gather feedback, and contribute to continuous service improvement initiatives.
Location: Lagos Free Zone, Ibeju Lekki
Role: Permanent
Experience: 3 Years 4 Years 5 Years
Salary: Negotiable
Education:
BSc
HND
Skills:
Bachelor's degree in Mass Comm Marketing Social Science or related field - Client communication Skills
Customer Service Orientation
Analytical thinking
Knowledge of complaint handling process
Problem-solving Skill
AI literacy and ability to use AI tools to improve work efficiency and reporting
Organisation and time management
Team Work
Ability to liaise between departments
Report writing & Excel proficiency
IT and system skills.