1. JOB PURPOSE
To operate and monitor the CCTV surveillance system at the LFZ Security Command Centre, providing continuous situational awareness, early detection of security threats, prompt incident reporting and effective coordination with security patrols and deployed guards.
The CCTV Operator shall maintain vigilance across designated cameras and monitored areas, identify suspicious activities, support incident response through timely communication, and ensure accurate recording and preservation of surveillance-related information in accordance with LFZ security SOPs and authorised procedures.
2. KEY RESPONSIBILITIES
A. CCTV Surveillance and Monitoring
•	Continuously monitor CCTV feeds displayed at the LFZ Security Command Centre in accordance with approved monitoring procedures.
•	Maintain awareness of activities at entry and exit gates, perimeter fencing, construction sites, warehouses, roads, parking areas, vacant plots and other designated security-sensitive locations.
•	Identify suspicious movements, unauthorised access, trespassing, theft, pilferage, vandalism, unusual gatherings and other potential security incidents.
•	Detect perimeter breaches, damaged fencing, unusual vehicle movements and activities around vulnerable locations.
•	Monitor blind spots, camera outages, poor image quality and other surveillance coverage deficiencies.
•	Use available pan-tilt-zoom (PTZ) functions, presets and camera controls, where authorised, to obtain a clearer view of developing incidents.
•	Maintain a high level of alertness throughout the shift and avoid distractions or unauthorised activities while monitoring cameras.
B. Alarm Monitoring and Incident Detection
•	Monitor CCTV-related alarms and alerts, where the system supports these functions.
•	Immediately report suspicious activities and security breaches to the Security Command Centre supervisor, LFZ Security representative and relevant field patrols through approved communication channels.
•	Provide accurate information on the incident location, time, nature of activity and direction of movement.
•	Track suspicious persons or vehicles across available cameras where technically possible and operationally authorised.
•	Continue monitoring incidents until the situation is resolved or the responsibility is formally handed over.
•	Escalate critical incidents, including suspected theft, perimeter intrusion, fire, accidents, violence and other emergencies, without delay.
C. Coordination with Field Security Personnel
•	Maintain effective radio, telephone or other approved communication with security supervisors, gate personnel, mobile patrols and emergency-response teams.
•	Direct responding personnel to the relevant location using camera references, landmarks and other available location identifiers.
•	Provide real-time updates on developing incidents and the movement of suspicious persons or vehicles.
•	Support verification of alarms, access-control incidents and reports received from field personnel.
•	Record the time of notification, personnel informed, response initiated and subsequent developments.
•	Avoid issuing instructions beyond delegated authority or interfering with the responsibilities of the designated incident commander.
D. CCTV System Operation and Technical Awareness
•	Operate the Video Management System (VMS), CCTV monitoring consoles, video playback tools and camera-control interfaces.
•	Demonstrate working knowledge of IP cameras, PTZ cameras, fixed cameras, recording servers, network video recorders (NVRs) and associated equipment, as applicable to the installed system.
•	Identify camera failures, frozen images, loss of connectivity, recording failures, time synchronisation discrepancies and degraded video quality.
•	Report system faults promptly to the designated technical support team and maintain a fault log.
•	Conduct routine checks of camera availability and recording status in accordance with approved procedures.
•	Maintain familiarity with camera layouts, camera identification numbers, monitored zones and escalation contacts.
•	Support authorised retrieval and playback of recorded footage for investigations and incident reviews.
E. Video Evidence and Information Security
•	Preserve relevant footage when an incident occurs, following LFZ's evidence-preservation and escalation procedures.
•	Record camera identification, incident date and time, relevant time ranges and the reason for footage retrieval.
•	Ensure recorded footage is accessed, exported, copied or shared only by authorised personnel and through approved procedures.
•	Maintain confidentiality of CCTV footage, surveillance arrangements, security incidents, passwords and system configurations.
•	Never delete, alter, disclose, photograph or share footage without appropriate authorisation.
•	Maintain a record of footage retrieval and handover in accordance with the applicable evidence-handling procedure.
•	Report any suspected unauthorise