The person will be responsible for the below
Regular interactions with the enterprises/regulators to ensure smooth running of the zones.Follow up to fast track pending approvals with the regulators and escalate where necessary.
Interface with the other department/teams to address issues that affect customer service.
Ensure customer (Enterprises) satisfaction, within defined TAT, create case studies to provide recommendations for service enhancement
Monitor and maintain the quality of interaction with customers.
Devise and implement analytical framework to identify complaint trends, measure performance and capture issues from customer satisfaction survey to drive and deliver continuous improvement in the business.